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Bug #1941

open

Password reset email not working

Added by Alex Belskis over 11 years ago. Updated about 11 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Mura
Target version:
Start date:
10/14/2014
Due date:
% Done:

0%

Estimated time:
16:00 h
Requested by:
Alex Belskis

Description

If a user forgets their password, they can reset it. That is supposed to send an email to the user with a temporary password; but the email is not working.

Andrew said it is not a whitelist/blacklist issue.
Tried changing various email settings in settings.ini.cfm and in site admin, without results.

Specified custom email messages for each notification type in Mura admin > site setting > email. Now password recovery emails work if user tries to sign in by pressing Esc+L on any page in the public ipmcenters.org website. Also, by setting autoresetpasswords=true in settings.ini.cfm, the password recovery email does not include a plain-text password; but instead a login link to a page where the user is prompted to enter a new password.

Unfortunately, if the user accesses the sign-in screen by browsing to ipmcenters.org/admin, password recovery does not work correctly. The email generated does not use the text specified in the site admin -- it seems to use generic text and does not have a "from" address. Uncertain why that happens. Result is a generic email that ends up being flagged as junk mail. Also, it includes a plain-text password, not a login link.

Email via Esc+L

<blockquote>From: National Site for the Regional IPM Centers [mailto:]
Sent: Friday, November 14, 2014 12:02 PM
To: Alex Belskis
Subject: National Site for the Regional IPM Centers Account Information

Mura User Login Info Request (http://www.ipmcenters.org)

First Name: Alex
Last Name: Belskis
Username:

Please log into the site with this link and enter a new password: http://ipmcenters.org/index.cfm/XXXXXXXX-XXXX-XXXX-XXXXXXXXXXXXXXXX/&lt;/blockquote>

Email via IPMCenters.org/admin/

<blockquote>From: "Mura CMS (PRODUCTION)" <@>
Sent: Friday, November 14, 2014 12:08 PM
To: Alex Belskis
Subject: Mura CMS (PRODUCTION) Account Information

Dear Alex,

You've requested your login information be sent to you.

Username:
Password: stejey

Please contact if you
have any questions or comments on this process.

Thank you,

The Mura CMS (PRODUCTION) staff</blockquote>

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